ADNYM / CUSTOMER SERVICE
Returns & exchanges.
You have 14 days from receiving your order to let us know that you wish to return it. Start by emailing [email protected] with your order number.
01 / Returning
We will help you arrange the return. In Sweden, a DHL return label is included with the order. Pack the piece securely and leave the parcel at a service point.
For returns from outside Sweden, you normally pay the return shipping when returning the entire order for a refund. If you keep part of your order or exchange a piece, ADNYM covers the return shipping; contact us so we can arrange it.
02 / Exchanges
You may exchange for another size or another piece at the same price, including during sale periods, subject to availability. Purchase the replacement separately; we refund the original piece when it arrives back with us. ADNYM covers shipping for the exchange. Please contact us first so we can coordinate it.
03 / Refunds
For a return, contact us within 14 days of receiving the order, then send the piece back within 14 days after notifying us. We refund to the original payment method once the return has been received, or once you have shown that it has been sent back.
A deduction may apply if handling has reduced the value beyond what was needed to examine the piece. Please return it with tags and packaging where possible.
04 / Return address
ADNYM Atelier
C/O A&I Logistik AB
Mejerivägen 1
523 60 Gällstad
Sweden
Please contact us before sending a return so we can give you the correct instructions.
05 / Faults
If a piece arrives damaged or you find a fault, contact [email protected] as soon as possible. Your statutory consumer rights are unaffected.
